THE BIGGEST PROBLEM IN AMERICAN HEALTHCARE IS US.

The biggest problem in American healthcare is us.

Do you know how to tell good healthcare from the bad? As patients, we wrongly assume the “best” care is dependent mainly on the newest medications, the most complex treatments, and the smartest doctors.

Americans look for healthcare solutions in the wrong places. For example, hundreds of thousands of lives could be saved each year if doctors reduced common errors and maximized preventive medicine.

For Dr. Robert Pearl, these kinds of mistakes are a matter of professional importance, but also personal significance: he lost his own father due in part to poor communication and treatment planning by doctors. Consumers make costly mistakes too. We demand modern information technology from our banks, airlines, and retailers, but we passively accept last century’s technology in our healthcare.

Solving the challenges of healthcare starts with understanding these problems. Mistreated explains why subconscious misperceptions are so common in medicine, and shows how modifying the structure, technology, financing, and leadership of American health care could radically improve quality outcomes. This important book proves we can overcome our fears and faulty assumptions, and provides a roadmap for a better, healthier future.

Dr. Robert Pearl is the former CEO of The Permanente Medical Group. Named one of Modern Healthcare’s 50 most influential physician leaders, Pearl is a professor at Stanford University School of Medicine and the Stanford Graduate School of Business. He is the author of the Washington Post bestseller Mistreated, host of the Fixing Healthcare podcast, and a regular contributor to Forbes.